Running global employee referral program for US company with offshore centers in India and Europe.
As a recruiter for a company headquartered in the US with offshore centres in India and Europe, I am responsible for managing the global employee referral program. The program aims to leverage the power of employee referrals to attract top talent from around the world to work in the US headquarters and offshore centres. This use case outlines the main steps involved in the process.
Identify the Need: I worked with the hiring managers and HR teams in the US, India, and Europe to identify the need for a global employee referral program. We discussed the benefits of employee referrals, such as faster time-to-hire, higher quality hires, and lower recruiting costs, as well as the unique challenges of managing a global referral program.
Develop the Program: I developed a global employee referral program that outlines the goals, objectives, and action steps for the program. This includes identifying the types of roles that are eligible for referral, the rewards for successful referrals, the communication channels for promoting the program, and the tracking and reporting mechanisms.
Promote the Program: I worked with the HR teams in the US, India, and Europe to promote the employee referral program to current employees. This includes developing targeted communication strategies for each location, such as email campaigns, social media posts, and virtual town halls. I also provide training and support to employees who are interested in participating in the program.
Manage Referrals: I received referrals from employees in the US, India, and Europe and manage them through the hiring process. This includes evaluating the referrals based on the job requirements, conducting initial screenings, and forwarding the most qualified candidates to the hiring managers for further evaluation. I also provided regular updates and feedback to the referring employees on the status of their referrals.
Evaluate the Program: I tracked and evaluated the effectiveness of the global employee referral program. This includes tracking the number of referrals received the number of hires made through referrals, and the cost per hire. I also gathered feedback from employees and hiring managers on the program's effectiveness and adjust as necessary.
Coordinate Rewards: I coordinated the rewards for successful referrals. This includes working with the HR teams in the US, India, and Europe to ensure that the rewards are consistent across locations and that they are delivered in a timely and accurate manner. I also provided regular updates to employees on the status of their rewards.
Provide Reporting: I provided regular reports and updates to the HR teams and hiring managers in the US, India, and Europe on the status of the global employee referral program. This includes providing data on the number of referrals received, the quality of the referrals, and the cost per hire. I also provide recommendations for improving the program and increasing its effectiveness.